Build Your Skills: Effective Communication in Customer Service Course by South Saskatchewan Independent Living Centre (SSILC)
RRLIP is pleased to share another learning opportunity for individuals looking to enhance their communication and customer service skills, the Effective Communication in Customer Service course, funded by the Government of Saskatchewan.
Program Overview
Customer service is more than just answering questions, it’s about creating a positive and lasting impression. This practical course is designed to equip participants with the tools and techniques needed to meet customer needs effectively and professionally before, during, and after service. Whether you're seeking employment in customer service roles or simply want to sharpen your interpersonal skills, this training will help you approach every customer interaction with confidence.
Program Highlights: Participants will learn:
- What is customer service
- Empathy and active listening
- Problem-solving (customer’s needs/values not being met)
- Communication techniques and strategies
- Face-to-face customer service
Eligibility Requirements
Participants will have the self-management skills necessary to engage in the class.
Who Can Join?
Participants must have basic self-management skills and be ready to actively engage in class discussions and activities.
Program Details:
Dates: June 11–12, 2025
Time: 10:00 AM – 12:00 Noon
Location: South Saskatchewan Independent Living Centre (SSILC)
349 Albert Street, Regina, SK
How to Register
To reserve your spot, please contact Paige Howard by phone: 306-216-9212 or email: [email protected]
One of the RRLIP's key priorities is supporting employment and labour market services for newcomers in Regina. In support of this priority, we are happy to share these events offered by our community partner.
